Raincoast Networks is a locally owned fixed wireless internet provider based on the west coast of British Columbia.
We started on Passage Island in Howe Sound and now connect island and remote communities as far as Cortes Island. Using green-powered radio towers and access points, we bring reliable high-speed internet to homes and businesses in remote and off grid areas.
Our simple setup includes a small radio transceiver and router installed on your property, giving you direct access to our tower network.
Outages on Cortes Island are under investigation.
Helping Us Keep You Connected
At RainCoast Networks, we sincerely appreciate your business and thank you for being part of our customer community. We are committed to providing you with the best possible internet experience, and we want to remind you that your feedback and communication are essential to helping us maintain reliable service.
If you experience any issues with your internet or connectivity, we want to hear from you! Whether your internet stops working altogether, your speeds seem slower than usual, or your connection drops intermittently, please let us know.
You are never complaining by reporting a problem. You are helping us identify and resolve it. We don’t want you to suffer in silence or assume that we already know something is wrong. Your feedback is one of our most important tools for identifying issues affecting individual customers, properties, and sectors of our network.
Step 1: Reboot Your Equipment
Before contacting us, please try rebooting your equipment. This simple step can often resolve connectivity issues.
1. Unplug your Air Cube/router directly from its power source.
2. Leave it unplugged for 30 seconds.
3. Plug it back in and allow it a few minutes to restart and reconnect.
4. If you have any additional boosters or signal-extending equipment on your property, unplug those from their power sources at the same time, leave them unplugged for 30 seconds, and then plug them back in.
5. Allow all equipment a few minutes to reconnect before testing your internet again.
If the issue persists, or if it returns later, please contact us. Even if rebooting temporarily fixes the problem, we still want to hear from you if the issue keeps recurring.
Step 2: Let Us Know Whenever Something Isn’t Right
Please call us during business hours or text us outside of business hours whenever you experience an internet issue.
This includes:
* Complete loss of connectivity.
* Slower-than-normal internet speeds.
* Intermittent service or frequent disconnections.
* Problems that come and go throughout the day.
* Any other concerns about the quality or reliability of your connection.
Our team can often investigate and resolve issues remotely, but we need to know there is a problem before we can begin helping you.
As part of the service you pay for, we want you to feel confident that technical assistance is available when you need it. We are happy to help, and we encourage you to reach out whenever something doesn’t seem right.
Step 3: Leave a Voicemail if We Cannot Answer
Please don’t hesitate to leave us a voicemail. Your message is important, and it will not go unheard.
Our automated assistant can interpret the information you leave in your message, allowing our systems to begin processing your reported issue and initiating appropriate diagnostics.
To help us identify and address your problem as quickly as possible, please include:
* Your full name
* Your property location or address
* Your client ID, if you know it
* A brief description of the problem, including when it started and whether the service is completely down, slow, or dropping intermittently
The more information you provide, the easier it is for us to identify the affected connection and investigate what is happening.
If you experience an issue after hours, you can also text us with these details so we have the information we need to begin looking into it.
Why Your Feedback Matters
Internet service is delivered across a network of individual connections and sectors, and issues can sometimes affect one property or a small area without immediately being apparent to us.
We rely on you to tell us what you are experiencing so we can identify problems, investigate their cause, and work toward restoring the best possible service.
Every report helps us build a clearer picture of how our network is performing. When you let us know about delays, disruptions, or dissatisfaction with your service, you give us the opportunity to address those issues and make improvements.
That is precisely why we are sending this message: we want to encourage open communication and make sure every customer knows that their experience matters to us.
Thank you for choosing RainCoast Networks and for helping us keep your community connected. We genuinely appreciate your patronage, and we look forward to hearing from you whenever you need support.
RainCoast Networks — we’re here to help keep you connected.
Contact Us
Phone: 236-239-5096
* In-person and office assistance: Monday to Friday, 9:00 a.m. – 5:00 p.m.
* Outside regular business hours: Please text us at the same number.
* If we cannot answer your call: Please leave a voicemail with your name, location, client ID (if available), and details of your issue.
Please reach out. Don’t wait, and don’t assume we already know. Your feedback helps us help you.
Our system is designed for the unique needs of coastal and island communities — off-grid ready, clean-powered, and built to last.
Raincoast Networks is proudly owned and operated in British Columbia.
Feel free to send us a message and we’ll aim to reply as soon as possible. Note that fields marked with an asterisk (*) are required.